ISP Billing System in Kenya: Everything You Need to Know in 2025

The State of ISP Billing in Kenya in 2025

Kenya's ISP industry is growing rapidly, driven by increased demand for fibre, wireless broadband, and Hotspot services. Yet many ISPs — from Nairobi to Mombasa to Kisumu — still manage billing manually or with outdated tools.

A modern ISP billing system in Kenya must address local realities: M-Pesa is the dominant payment method, MikroTik is the most common router brand, and customers expect SMS notifications in Kiswahili or English.

Key Requirements for an ISP Billing System in Kenya

M-Pesa Paybill & STK Push

An ISP billing system in Kenya must connect to Safaricom's M-Pesa Daraja API. This enables automatic payment collection via Paybill and STK Push, eliminating the need for staff to manually reconcile payments from M-Pesa statements.

MikroTik Router Integration

MikroTik RouterOS is the backbone of most Kenyan ISP networks. The billing system must integrate with MikroTik via RADIUS and the MikroTik API to manage PPPoE accounts, Hotspot users, and bandwidth policies automatically.

Affordable KES Pricing

Many global ISP billing software products are priced in USD, making them expensive for small Kenyan ISPs. The best ISP billing system in Kenya should offer KES pricing that scales with your business.

Jasiyo charges KSh 60/customer/month (1–300 customers), KSh 50 (301–1,000), and KSh 40 (1,000+) — with no setup fees and a free trial.

Kenyan Compliance

Your ISP billing system should support VAT invoicing, generate reports compatible with the Kenya Revenue Authority (KRA) requirements, and handle M-Pesa transaction records properly.

Case Study: How a Kenyan WISP Automated Billing with Jasiyo

A small WISP in Nakuru was spending 3 hours daily manually activating and suspending customers on MikroTik and reconciling M-Pesa payments via Excel. After switching to Jasiyo's ISP billing system:

• Billing became 100% automated — M-Pesa payments instantly activate MikroTik accounts
• Payment collection rate improved by 23% due to automated SMS reminders
• Staff time spent on billing reduced from 3 hours/day to 15 minutes
• Revenue visibility improved with the real-time Jasiyo dashboard

How to Get Started with an ISP Billing System in Kenya

1. Sign up free at jasiyo.com
2. Connect your M-Pesa Paybill via the Daraja API (Jasiyo walks you through it)
3. Add your MikroTik routers
4. Import your customers
5. Enable automated billing and let Jasiyo handle the rest