ISP Billing System Price in Kenya: How Much Should You Pay?

ISP Billing System Pricing Models in Kenya

ISP billing software is priced in several ways. Understanding the differences will help you avoid overpaying and find the best value for your ISP. The advertised price is rarely the full picture, so this guide also covers how to work out your true monthly cost.

Per-Customer Monthly Pricing

The most common pricing model for ISP billing systems in Kenya. You pay a fixed amount per active customer per month. This scales fairly — small ISPs pay less, larger ISPs pay more, and your bill tracks your business.

Example: Jasiyo charges a flat KSh 25 per active customer per month, with no volume tiers. With 100 subscribers you pay KSh 2,500/month. The minimum monthly fee is KSh 1,000 across the whole account.

Best for: ISPs with steady subscriber counts who want predictable costs.

Revenue-Share Pricing

Some ISP billing software — including Jasiyo's Hotspot plan — charges a percentage of revenue instead. Jasiyo's Hotspot billing plan costs 3% of Hotspot revenue per month, so if you collect KSh 50,000 in a month you pay KSh 1,500. This suits smaller WISPs because you only pay in proportion to what you earn.

Best for: Hotspot operators with variable monthly revenue.

Flat Monthly Fee

A fixed price regardless of customer count, usually up to a cap — for example KSh 5,000/month for up to 200 subscribers. This can be expensive for a small ISP but cost-effective at scale.

Best for: ISPs sitting near the subscriber limit who want total cost certainty.

One-Time License

Older ISP billing software often required a large upfront license fee plus annual maintenance. These have largely been replaced by cloud-based subscription models.

Costs That Are Often Left Out

When you compare quotes, check whether each of these is included:

• Onboarding or setup fees — charged once, before your account goes live. Jasiyo's is KSh 250, taken by M-Pesa when you set up your account, and your 7-day free trial starts after it.
• SMS charges — most ISP billing systems bill SMS separately. Assume roughly two messages per subscriber per month when budgeting.
• M-Pesa transaction fees — Safaricom's charges apply whichever platform you use.
• MikroTik device limits — some systems cap how many routers you may connect. Jasiyo supports unlimited MikroTik devices on all plans.
• Support outside business hours — worth confirming before you need it.

How to Calculate Your True Cost

Take the base subscription cost, then add your estimated SMS spend, any M-Pesa fees you absorb rather than pass on, and any one-time onboarding fee spread across the first twelve months. Compare that total, not the headline rate.

Is There a Free ISP Billing System?

Truly free ISP billing software does exist — open-source options such as FreeRADIUS combined with a billing front end — but these require significant technical expertise to configure and maintain, and they lack native M-Pesa or MikroTik integration. The licence is free; the server, the setup time and the maintenance are not.

Jasiyo offers a 7-day free trial so you can run the full system before committing. No credit card is required.

Summary: ISP Billing System Price Comparison

For most Kenyan ISPs, a cloud-based ISP billing system offers the best value: transparent per-customer pricing, M-Pesa integration included, and unlimited MikroTik support. At KSh 25/customer/month, a 50-customer ISP pays KSh 1,250/month — less than the cost of one staff member managing billing by hand.

View Jasiyo's full ISP billing pricing →