Jasiyo
    Customer Management5 min read

    Hotspot Customer Management

    Manage hotspot Wi-Fi customers in Jasiyo — session-based payments via captive portal, vouchers, subscription hotspot accounts, and monitoring.

    Types of hotspot customers

    🏃

    Walk-in / session customers

    Connect to your Wi-Fi, get redirected to the captive portal, pay via M-Pesa STK Push, and get immediate access. No pre-created account needed — Jasiyo handles everything automatically.

    📅

    Recurring subscribers

    Monthly hotspot subscribers you manually add to Jasiyo. They get a pre-configured account and pay monthly like PPPoE customers.

    🎫

    Voucher customers

    Pay in advance with a voucher code. The code gives them access for a fixed duration. Good for cafes, hotels, and events.

    Captive portal payment flow

    1. 1Customer connects to your hotspot Wi-Fi network
    2. 2They open any website — their browser is redirected to Jasiyo's captive portal
    3. 3The portal shows your available plans with prices
    4. 4Customer enters their phone number and selects a plan
    5. 5An M-Pesa STK Push is sent to their phone
    6. 6They approve the payment on their phone
    7. 7Jasiyo receives the M-Pesa callback, creates a hotspot user on MikroTik, and redirects the customer to the internet
    8. 8Customer is online — the hotspot session runs until the plan duration expires

    Recurring hotspot subscribers

    For customers on a monthly hotspot subscription, go to Customers → Hotspot → Add Customer. Assign them a hotspot plan, and they'll have a pre-configured account.

    These customers renew the same way as PPPoE customers — they pay to your Paybill using their unique account number (e.g. JSY-A1B2C3) and Jasiyo renews their account automatically.

    Vouchers

    Vouchers are pre-generated codes that give access for a fixed duration. Create them in bulk under Vouchers in your dashboard. Customers enter the code on the captive portal to get instant access.

    See the full Voucher management guide for batch creation, printing, and tracking.

    Hotspot dashboard

    The Hotspot Dashboard gives you a real-time view of:

    • → Active sessions right now
    • → Today's revenue from hotspot payments
    • → Total sessions this month
    • → Top-selling plans
    • → Payment success rate
    Hotspot billing in Jasiyo is currently charged at 6% of hotspot revenue (minimum KSh 1,500/month). Revenue tracking is based on M-Pesa transactions flowing through the platform.
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