SMS & Notifications3 min read
Expiry & Renewal Reminders
Jasiyo sends automatic SMS reminders when customer subscriptions are about to expire — reducing churn and prompting timely renewals.
When reminders are sent
Jasiyo sends SMS reminders at these points in the subscription lifecycle:
3 days before expiry
Early warning — gives customers time to prepare payment.
1 day before expiry
Urgent reminder — subscription expires tomorrow.
On expiry
Notification that service has been suspended with payment instructions.
Message content
Reminder messages include:
- → Customer's name
- → Days until expiry (or that it has expired)
- → Renewal amount (KSh)
- → Their M-Pesa account number (JSY-XXXXXX)
- → Your Paybill number
Example: "Hi John, your FastNet internet expires in 2 days. Pay KSh 500 to Paybill 4565991 acc JSY-A1B2C3 to renew. Thank you!"
Configuring reminders
Go to Settings → Notifications to enable or disable each reminder type individually. You can turn off the 3-day reminder while keeping the 1-day and expiry messages, for example.
Reminders are only sent if the customer has a phone number on their profile and SMS is configured via Bonga SMS. Customers without phone numbers are silently skipped.