SMS & Notifications3 min read

Expiry & Renewal Reminders

Jasiyo sends automatic SMS reminders when customer subscriptions are about to expire — reducing churn and prompting timely renewals.

When reminders are sent

You choose the timing. Click SMS in the sidebar, stay on the PPPoE tab, and use the PPPoE Automation card to set how many days before expiry the reminder goes out. Jasiyo can also message customers after they lapse:

Before expiry

Pick the number of days' warning. One message by default.

Every day (optional)

Instead of a single warning, send one every day from your chosen day down to the last — more likely to land, but it multiplies your SMS cost by the number of days.

After expiry

A reconnect nudge a day or two after they lapse, with a payment link. You choose the delay.

On disconnection

A notice that their internet has been cut, with a payment link to reconnect.

Message content

You write the message yourself, and edit it on the same page. Jasiyo fills in placeholders as it sends. The ones a reminder usually uses:

→ {{name}} — the customer's first name
→ {{expiry_date}} — when their subscription runs out
→ {{days_left}} — days remaining before expiry
→ {{payment_link}} — a link that takes them straight to paying you
→ {{isp_name}} — your business name

The default expiry reminder reads: "Hi John, your internet subscription expires on 15 Apr 2026 (3 days left). Pay now to stay connected. [payment link] — FastNet"

The payment link points at your own gateway, so the money reaches you directly. Send customers a link rather than typing a Paybill into the message — the link carries the right account number for you and removes the step where a customer mistypes it.

Configuring reminders

Each message type has its own switch in the PPPoE Automation card on the SMS page. Turn the expiry reminder off and keep the after-expiry nudge, or any other combination — they are independent.

Reminders go out once a day, early in the morning, so the customer has the day to act. They only send if the customer has a phone number on their profile and you have an SMS gateway connected. Customers without a phone number are skipped silently.

Turning on the daily option multiplies your SMS bill by the number of days you chose. Seven days' warning becomes seven messages per customer, every cycle.

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