General Settings
Configure your ISP's business information, branding, and the support contacts your subscribers see.
Where settings live
Settings in your dashboard is split into six sections. There is no single "General" page — the business details most people are looking for are under ISP Profile and Support Contacts.
- AccountYour own login — personal details and password
- ISP ProfileBusiness name, logo, and brand colour
- Support ContactsThe phone, email, and WhatsApp your subscribers see
- AlertsSMS alerts when one of your routers goes offline or comes back
- PaymentsPayment gateways and their credentials
- CommunicationsYour SMS gateway and the automated message rules
ISP Profile
Go to Settings → ISP Profile. This is how your subscribers recognise your network:
- Business nameYour ISP's trading name — appears on the captive portal, in SMS messages, and on invoices
- Business logoDisplayed on the captive portal. PNG, JPEG, or WebP
- Brand colourThe accent colour used across your captive portal
- LocationWhere you operate — shown on your profile and used for regional analytics
- WebsiteYour own site, linked from customer-facing pages
Support Contacts
Go to Settings → Support Contacts. These are shown to subscribers when they need help, including on the captive portal, so keep them reachable:
- → Support phone number
- → Support email address
- → WhatsApp number — include the country code, e.g. +254712345678
Your account
Settings → Account holds your own login details and password. Changing them affects your sign-in, not your ISP's public profile — those live under ISP Profile above.
Your display currency is set by Jasiyo from the country you operate in, not chosen here: Kenyan ISPs see KSh, Ugandan ISPs see UGX. Contact support if yours is showing the wrong one.